Gene­ral Terms and Con­di­ti­ons for the Web App­li­ca­ti­on Kien­baum Com­pen­sa­ti­on Portal
§ 1 Object of Contract
  1. The fol­lowing Gene­ral Terms & Con­di­ti­ons govern the gene­ral legal frame­work app­li­ca­ble to the use of the Kien­baum Com­pen­sa­ti­on Por­tal web app­li­ca­ti­on (her­ein­af­ter refer­red to as “Com­pen­sa­ti­on Por­tal”) and forms an ele­ment of every user con­tract bet­ween Kien­baum Con­sul­tants Inter­na­tio­nal GmbH (her­ein­af­ter refer­red to as “Kien­baum” or “pro­vi­der”) as the web app­li­ca­ti­on pro­vi­der and the cli­ent respec­tively the user (her­ein­af­ter refer­red to as “cli­ent”).
  2. By regis­tering for the Com­pen­sa­ti­on Por­tal, the cli­ent accepts the­se Gene­ral Terms & Con­di­ti­ons and affirms that he/she is aut­ho­ri­zed to trans­fer data for the pur­po­ses out­lined in this document.
  3. Any con­di­ti­ons impo­sed by the cli­ent which devia­te from the con­di­ti­ons sti­pu­la­ted in this docu­ment do not apply.
  4. The pro­vi­si­on of ser­vice is made strict­ly in accordance with the fol­lowing conditions.
§ 2 Scope of Services 
  1. Kien­baum pro­vi­des a web app­li­ca­ti­on inten­ded for the exe­cu­ti­on of que­ries from a data­ba­se of com­pen­sa­ti­on infor­ma­ti­on for func­tions ran­ging from tho­se of simp­le ope­ra­ti­ve natu­re to top manage­ment in the Internet.
  2. Strict­ly com­pa­nies may be cli­ents. Pri­va­te indi­vi­du­als are exclu­ded from the use of the Com­pen­sa­ti­on Portal.
  3. The spe­ci­fic scope of ser­vices of the web app­li­ca­ti­on will be recor­ded in wri­ting wit­hin the frame­work of an indi­vi­du­al con­trac­tu­al pro­vi­si­on with the help of a regis­tra­ti­on form.
  4. It is clear­ly decla­red, that results ari­sing out of use of the Com­pen­sa­ti­on Por­tal do not form a consultant’s ana­ly­sis or opinion.
  5. Kien­baum reser­ves the right to modi­fy or expand the web app­li­ca­ti­on to the extent that this ser­ves to impro­ve the web app­li­ca­ti­on and/or if tech­ni­cal deve­lo­p­ments make this pos­si­ble and/or necessa­ry. Fur­ther­mo­re, Kien­baum reser­ves the right to fur­ther deve­lop, chan­ge, or remo­ve func­tions of the web app­li­ca­ti­on in terms of con­tent and/or func­tio­n­a­li­ty, or to deve­lop fun­da­ment­al­ly new tech­ni­cal ver­si­ons of the ent­i­re web app­li­ca­ti­on (ver­si­on chan­ge). The­se actions may affect the appearan­ce of the web app­li­ca­ti­on. The cli­ent is obli­ged to use the cur­rent ver­si­on of the web app­li­ca­ti­on. In the case of a ver­si­on chan­ge, Kien­baum will noti­fy the cli­ent and pro­vi­de the rele­vant infor­ma­ti­on, inclu­ding a sche­du­le for the ver­si­on chan­ge, on the cor­re­spon­ding web pages. Kien­baum is not obli­ged to main­tain or update out­da­ted ver­si­ons. The actions sta­ted in this clau­se 5. do not con­sti­tu­te a chan­ge of con­tract and do not enti­t­le the cli­ent to an extra­or­di­na­ry can­cel­la­ti­on of the contract.
§ 3 Com­pen­sa­ti­on Por­tal Access and the Client’s Rela­ted Obligations
  1. Uti­li­sing cho­sen log­in details, cli­ent access is by means of pass­word pro­tec­ted elec­tro­nic data trans­mis­si­on. Should a num­ber of indi­vi­du­als wit­hin a sin­gle orga­ni­sa­ti­on have access to the Com­pen­sa­ti­on Por­tal, each user is issued with his/her own log­in details and is respon­si­ble for set­ting his/her own password.
  2. The cli­ent is obli­ga­ted to inform Kien­baum in a time­ly man­ner of any chan­ges regar­ding the main account.
  3. The main account is obli­ga­ted to keep the data of the sub-accounts up to date and to dele­te the access of sub-accounts that are no lon­ger sup­po­sed to have access to the con­tent of the web application.
  4. Regis­tra­ti­on for a Com­pen­sa­ti­on Por­tal tri­al is free of obli­ga­ti­on and without char­ge. The tri­al sub­scrip­ti­on is limi­ted to a peri­od of 4 weeks, per­mits the cli­ent to access only a strict­ly limi­ted num­ber of posi­ti­ons and may only be used once.
  5. Con­tract bet­ween the cli­ent and Kien­baum only beco­mes valid once full access to purcha­sed modu­les is granted.
  6. Kien­baum depicts cen­tral posi­ti­ons in orga­ni­sa­ti­ons, howe­ver does not gua­ran­tee the avai­la­bi­li­ty of such posi­ti­ons in the mar­ket or cor­re­spon­ding com­pen­sa­ti­on data.
§ 4 Com­men­ce­ment, Term and Ter­mi­na­ti­on of Contracts
  1. The Kien­baum Com­pen­sa­ti­on Por­tal web­site, con­tent con­tai­ned wit­hin and the tri­al sub­scrip­ti­on offe­red, con­sti­tu­te an invi­ta­ti­on to bar­gain (“invi­ta­tio ad offe­ren­dum”). With the regis­tra­ti­on with Kien­baum whilst accep­t­ing the Gene­ral Terms & Con­di­ti­ons, the cli­ent her­eby sub­mits an offer of con­tract for­ma­ti­on. Kien­baum accepts this offer in the form of an order con­fir­ma­ti­on via e‑mail and acti­va­ti­on of the client’s access to the Com­pen­sa­ti­on Por­tal web application.
  2. Regis­tra­ti­on takes place via a spe­ci­fi­cal­ly desi­gned regis­tra­ti­on form. The cli­ent is obli­ga­ted to pro­vi­de all data requi­red for regis­tra­ti­on com­ple­te­ly and truth­ful­ly. In the event of sub­se­quent chan­ges, the cli­ent is obli­ga­ted to update the data auto­ma­ti­cal­ly or by noti­fy­ing Kienbaum.
  3. The use of the Com­pen­sa­ti­on Por­tal also requi­res the com­ple­ti­on of a con­tract for order pro­ces­sing bet­ween Kien­baum and the cli­ent, sin­ce Kien­baum usual­ly pro­ces­ses per­so­nal data on behalf of the cli­ent wit­hin the ser­vice to be provided.
  4. The regu­lar access to the pro­ducts purcha­sed in the web app­li­ca­ti­on will be acti­va­ted after the cli­ent has regis­tered, a legal­ly bin­ding con­tract for order pro­ces­sing has been con­clu­ded and Kien­baum has recei­ved pay­ment of the con­trac­tual­ly agreed remuneration.
  5. Kien­baum howe­ver reser­ves the right to base unrestric­ted access to the Com­pen­sa­ti­on Por­tal on the posi­ti­ve assess­ment of the client.
  6. Access is valid for the term of the sub­scrip­ti­on. Dates of com­men­ce­ment and expi­ry are sti­pu­la­ted in the writ­ten con­fir­ma­ti­on of con­tract conditions.
  7. Online sub­scrip­ti­ons are sub­ject to a mini­mum term of 1 year.
  8. Ordi­na­ry can­cel­la­ti­on of con­tract is exclu­ded during the con­tract term. If the sub­scrip­ti­on is not can­cel­led at least three mon­ths befo­re the end of the sub­scrip­ti­on peri­od, it is auto­ma­ti­cal­ly rene­wed for a fur­ther year in each case, unless a dif­fe­rent term or can­cel­la­ti­on peri­od is express­ly sta­ted in the regis­tra­ti­on form. The ter­mi­na­ti­on is only effec­ti­ve if it is made in wri­ting or text form.)
  9. Kien­baum is enti­t­led to exe­cu­te an extra­or­di­na­ry can­cel­la­ti­on of con­tract if the cli­ent con­tra­ve­nes their con­trac­tu­al obli­ga­ti­ons, in par­ti­cu­lar the misu­se of the Com­pen­sa­ti­on Por­tal, the pro­vi­si­on of fal­se infor­ma­ti­on or the bre­ach of obli­ga­ti­ons as sti­pu­la­ted in § 5.
  10. Should the cli­ent prompt the extra­or­di­na­ry can­cel­la­ti­on of con­tract by Kien­baum, the fee paid for use of the Com­pen­sa­ti­on Por­tal will not be reim­bur­sed. Fur­ther claims for dama­ges enti­t­led to Kien­baum remain unaffected.
§ 5 Cli­ent Rights and Obligations
  1. The cli­ent is obli­ga­ted not to misu­se access to the Com­pen­sa­ti­on Por­tal web app­li­ca­ti­on and refrain from any unlaw­ful conduct.
  2. If the cli­ent beco­mes awa­re of misuse/loss of access details, he/she must inform Kien­baum without hesi­ta­ti­on. In the case of misu­se, Kien­baum is enti­t­led to block cli­ent access to the Com­pen­sa­ti­on Por­tal. The cli­ent is liable for any misu­se to which they are attributable.
  3. The cli­ent is fur­ther­mo­re obli­ga­ted not to vio­la­te the inte­gri­ty of reports, ana­ly­ses and docu­ments acces­sed by means of elec­tro­nic data trans­mis­si­on. Afo­re­men­tio­ned reports, ana­ly­ses and docu­ments are strict­ly for inter­nal use only.
  4. The cli­ent is respon­si­ble for the acqui­si­ti­on and estab­lish­ment of tech­no­lo­gy requi­red for access to and trans­mis­si­on of data to/from the Com­pen­sa­ti­on Portal.
  5. Any vio­la­ti­on of the afo­re­men­tio­ned obli­ga­ti­ons will ren­der the cli­ent liable, as sti­pu­la­ted in § 10.
§ 6 Compensation/Payment Terms
  1. The cli­ent is obli­ga­ted to pay Kien­baum the appro­pria­te fee for ser­vices enga­ged, as per the cur­rent sub­scrip­ti­on pri­ce list. The fixed sub­scrip­ti­on pri­ce agreed bet­ween the cli­ent and Kien­baum and recor­ded in the regis­tra­ti­on form applies.
  2. The sub­scrip­ti­on fee is to be paid in advan­ce for the ent­i­re con­trac­tual­ly agreed mini­mum con­tract peri­od. For con­tract exten­si­ons after the mini­mum con­tract peri­od has expi­red, the respec­ti­ve exten­si­on peri­od must also be paid in advan­ce. After con­clu­si­on of the con­tract, the cli­ent will recei­ve an invoice showing the mini­mum sub­scrip­ti­on peri­od. Pay­ment is made by bank trans­fer. Invoices of the pro­vi­der are due immedia­te­ly and without deduc­tion after rece­i­pt by the client.
  3. Should a delay in pay­ment occur, Kien­baum is enti­t­led to char­ge default inte­rest at 9% p.a. hig­her than the base inte­rest rate as given by the Euro­pean Cen­tral Bank.
§ 7 Web App­li­ca­ti­on Scope of Services
  1. The Kien­baum Com­pen­sa­ti­on Por­tal web app­li­ca­ti­on is princi­pal­ly avail­ab­le 24 hours a day, 7 days a week.
  2. The fol­lowing sce­n­a­ri­os are con­si­de­red excep­ti­ons to the pre­vious term (1.):
    a) Peri­ods of unavai­la­bi­li­ty cau­sed by the client’s tem­pora­ry fail­u­re to meet tech­ni­cal requi­re­ments necessa­ry for access to the Com­pen­sa­ti­on Por­tal web app­li­ca­ti­on. E.g. cli­ent hard­ware failure;b) Peri­ods of unavai­la­bi­li­ty cau­sed by data net­work fail­u­res or issu­es for which Inter­net ser­vice pro­vi­ders are respon­si­ble for;

    c) Peri­ods of unavai­la­bi­li­ty cau­sed by for­ce majeu­re events, par­ti­cu­lar­ly strikes, electri­ci­ty fail­u­res, etc., which are bey­ond Kienbaum’s control;

    d) Peri­ods of unavai­la­bi­li­ty cau­sed by main­ten­an­ce work car­ri­ed out by the provider.

§ 8 Pro­vi­der Rights
  1. The cli­ent ack­now­led­ges that the Com­pen­sa­ti­on Por­tal web app­li­ca­ti­on draws upon a data­ba­se (as defi­ned in §§ 4 (2), 87a (1) in Ger­man Copy­right Act (UrhG)). Rela­ted com­pu­ter pro­grams are pro­tec­ted as defi­ned by §§ 69a et seq. in the Ger­man Copy­right Act.
  2. Kien­baum is also enti­t­led to the rights of all other ele­ments belon­ging to the Com­pen­sa­ti­on Por­tal web app­li­ca­ti­on, par­ti­cu­lar­ly the usa­ge and neigh­bou­ring rights of con­tent and docu­ments contained.
  3. Brands, com­pa­ny logos, other devices or trade­marks, copy­right noti­ces as well as other fea­tures desi­gned to iden­ti­fy the Com­pen­sa­ti­on Por­tal web app­li­ca­ti­on may not be remo­ved or modified.
§ 9 Con­fi­den­tia­li­ty, Data Usa­ge and Data Protection
  1. Per­so­nal data is collec­ted and pro­ces­sed during regis­tra­ti­on and use of the por­tal. Kien­baum collects and pro­ces­ses per­so­nal data on behalf of it cli­ents. For this pur­po­se, Kien­baum con­clu­des sepa­ra­te con­tracts with its cli­ents for order pro­ces­sing. Fur­ther infor­ma­ti­on on this sub­ject can be found at:
  2. Kien­baum is obli­ga­ted to hand­le all data sub­mit­ted by par­ti­ci­pants with strict con­fi­dence and use such data sole­ly for the pur­po­se of anony­mous sta­tis­ti­cal ana­ly­sis. The anony­mi­ty of data is pre­ser­ved at all times.
  3. Data sub­mit­ted by cli­ents may, inter alia, be used and pre­sen­ted in an aggre­ga­ted and anony­mi­sed form for the pur­po­ses of stan­dar­di­sed and cus­to­mer- spe­ci­fic analyses.
  4. Kien­baum reser­ves the right to use data sub­mit­ted by cli­ents in the con­text of stu­dies and ana­ly­ses – also in the con­text of stu­dies con­duc­ted by com­pa­nies belon­ging to the glo­bal Kien­baum group – in aggre­ga­ted and anony­mi­sed form.
  5. The con­trac­tu­al par­ties are fur­ther­mo­re obli­ga­ted to hand­le infor­ma­ti­on shared in the per­for­mance of the con­tract in a con­fi­den­ti­al manner.
  6. The cli­ent is obli­ga­ted to obser­ve all app­li­ca­ble data pro­tec­tion laws and obligations.
§ 10 Lia­bi­li­ty for Defects, Gua­ran­tees and Warranties
  1. A defect of qua­li­ty exists when the Kien­baum Com­pen­sa­ti­on Por­tal web app­li­ca­ti­on does not exhi­bit the tech­ni­cal pro­per­ties as descri­bed in § 2, the­re­fo­re impai­ring or nul­li­fy­ing the con­trac­tu­al sui­ta­bi­li­ty of use. Negli­gi­ble restric­tions shall not be taken into consideration.
  2. The cli­ent must inform Kien­baum of fail­u­res, defects or dama­ges which may occur without hesitation.
  3. The cli­ent is liable for the sup­ply of fal­se sala­ry and other data, fur­ther­mo­re for fai­ling to update and veri­fy any data.
  4. Kien­baum will rec­ti­fy fail­u­res after recei­ving a writ­ten and com­pre­hen­si­ble fail­u­re report from a cli­ent wit­hin a rea­son­ab­le timeframe.
  5. The client’s right of ter­mi­na­ti­on due to a fail­u­re to pro­vi­de ser­vices accord­ing to § 543 (2) Num­ber 1 of the Ger­man Civil Code (BGB) first comes into effect if defects are not rec­ti­fied wit­hin a rea­son­ab­le time­frame or attempts to rec­ti­fy defects are deemed to have failed.
§ 11 Limi­ta­ti­on of Liability
The pro­vi­der is liable accord­ing to the fol­lowing pro­vi­si­ons of law only:
  1. The pro­vi­der is liable without limi­ta­ti­on for dama­ges inclu­ding the loss of life, per­so­nal inju­ry or dama­ge to health which ari­se from intent or negli­gence on part of the pro­vi­der or a legal repre­sen­ta­ti­ve or agent, as well as for dama­ges which occur under the area of pro­tec­tion cove­r­ed by gua­ran­tees or war­rants issued by the provider.
  2. The provider’s lia­bi­li­ty is limi­ted to the com­pen­sa­ti­on of fore­see­ab­le dama­ges typi­cal of the con­tract ari­sing from the slight­ly negli­gent bre­ach of con­trac­tu­al obli­ga­ti­ons by the pro­vi­der or a legal repre­sen­ta­ti­ve or agent.
  3. The provider’s lia­bi­li­ty without fault for dama­ges exis­ting pri­or to for­ma­ti­on of con­tract is exclu­ded accord­ing to § 536a (1), Sub­pa­ra­graph 1 of the Ger­man Civil Code (BGB).
  4. The pro­vi­der is not liable for fal­se sala­ry figu­res erro­ne­ous­ly or deli­ber­ate­ly sub­mit­ted by cli­ents or third parties.
  5. The pro­vi­der is moreo­ver not liable for the rights of third par­ties which may be vio­la­ted by the client’s sub­mis­si­on of data.
  6. The pro­vi­der does not assu­me any lia­bi­li­ty for the misu­se of sala­ry infor­ma­ti­on by third par­ties or clients.
  7. The pro­vi­der is not liable for Com­pen­sa­ti­on Por­tal ser­vice dis­rup­ti­ons which it did not cause.
§ 12 Offset/Retention Rights
The cli­ent is only enti­t­led to an off­set if his/her coun­ter­c­laims have been legal­ly estab­lis­hed or ack­now­led­ged by Kien­baum. Addi­tio­nal­ly, the cli­ent is enti­t­led to exer­cise his/her reten­ti­on rights inso­far his/her coun­ter­c­laims are based upon the same con­trac­tu­al relationship.
§ 13 Reference
With for­ma­ti­on of con­tract, inclu­si­on of the­se Gene­ral Terms & Con­di­ti­ons empowers Kien­baum to dis­play cli­ent com­pa­ny names in its refe­rence list, which is viewa­ble to all inte­res­ted par­ties. Kien­baum may use this refe­rence list for adver­ti­sing pur­po­ses at its own dis­cre­ti­on. Should the cli­ent not con­sent to this term, he/she must inform Kien­baum of such in writing.
§ 14 Gene­ral Terms
  1. Any legal dis­pu­te in or out of con­text of this con­tract are exclu­si­ve­ly gover­ned by Ger­man law to the exclu­si­on of legis­la­ti­on refer­ring to other legal sys­tems. The UN Con­ven­ti­on on Con­tracts for the Inter­na­tio­nal Sale of Goods do not apply.
  2. Kien­baum Con­sul­tants Inter­na­tio­nal GmbH is the ope­ra­tor of the web app­li­ca­ti­on and their office in Köln is the place of fulfillment.
  3. The place of juris­dic­tion for all legal dis­pu­tes ari­sing from this con­tract and its imple­men­ta­ti­on is Köln.
  4. Kien­baum is enti­t­led to uni­la­te­ral­ly modi­fy the­se GTC – inso­far as they have been intro­du­ced into the con­trac­tu­al rela­ti­ons­hip with the cus­to­mer – even wit­hin the exis­ting con­trac­tu­al rela­ti­ons­hip. Kien­baum shall inform the cus­to­mer of any such modi­fi­ca­ti­on by noti­fy­ing the con­tents of the modi­fied pro­vi­si­ons. The amend­ment shall beco­me an inte­gral part of the con­tract if the cus­to­mer does not object to Kienbaum’s inclu­si­on in the con­trac­tu­al rela­ti­ons­hip in wri­ting or text form wit­hin six weeks after rece­i­pt of the noti­fi­ca­ti­on of amend­ment. Other­wi­se, the con­tract shall be con­ti­nued under the pre­vious conditions.
  5. Addi­ti­ons, amend­ments or sup­ple­ments to the­se con­di­ti­ons requi­re writ­ten form in order to be effec­ti­ve; this is also app­li­ca­ble for the sus­pen­si­on of the requi­re­ment for writ­ten form.
  6. Should any terms con­tai­ned wit­hin this con­tract be or beco­me inva­lid, the vali­di­ty of all other con­trac­tu­al agree­ments shall remain. In this case, the con­trac­tu­al part­ners are obli­ged to replace inva­lid terms with tho­se matching the intent and effec­ti­ve­ness of the ori­gi­nal term as best pos­si­ble. The same app­lies for any con­trac­tu­al gaps.
The ori­gi­nal lan­guage of this state­ment is Ger­man. In case of con­flicts bet­ween the ori­gi­nal Ger­man ver­si­on and any trans­la­ti­on, the Ger­man ver­si­on shall prevail.

Sta­tus of the gene­ral terms and con­di­ti­ons: April 2020